Setting up a service account for Exchange or Office 365

These instructions outline the steps required to allow inboxaisupport@zoominfo.com to access a collection of mailboxes on your Exchange or Office 365 server.

  1. Create a new mailbox for ZoomInfo InboxAI (ex:inboxai@mycompany.com).
  2. Give the new mailbox delegate access to the target mailboxes. Here is the detailed help article.
  3. Register the new mailbox with ZoomInfo InboxAIdetailed help article.
  4. Email the target user list to inboxaisupport@zoominfo.com.

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