FAQ – Frequently Asked Questions

Does it work with Mac, MacMail, Outlook, iOS, Android?

Yes. Komiko does not install any software. It is connecting directly to your emails source (i.e. Office 365, Gmail, Exchange) using web interfaces as well as to your CRM. So it can support any email client including Outlook, Gmail, MacMail as well as any email sent from your mobile devices.

Do you need to install anything on my PC?

No. Komiko does not install any software. It is connecting directly to your emails source (i.e. Office 365, Gmail, Exchange) using web interfaces as well as to your CRM. So it can support any email client including Outlook, Gmail, MacMail as well as any email sent from your mobile devices.

Is all data organized automatically?

Yes. Komiko applies advanced data science techniques to identify the right account, contact and opportunity that should be used for each activity captured.

Can I use the data enriched by Komiko, for my reports?

Yes. Komiko enriches the standard objects like accounts, contacts, opportunities. You can enrich existing reports views, forms with this data or build new ones. Your CRM becomes way more data rich.

Do you offer free trial?

Yes. We offer 14 days free trial that allows you to evaluate Komiko inside your environment with your data.

How much time is needed to get it working?

  1. 30 minutes demo and Q&A
  2. 15 minutes signup and walking thru the settings options
  3. 30 minutes review the results inside your CRM

In a little more than an hour you’ll have it working for you. Since Komiko enriches your native CRM Ux, your team does not need to be trained or change anything.

Can I identify stale accounts and contacts

Yes. Komiko enriches CRM with information like last inbound and outbound activity, last and next meeting, so you can very easily identify accounts and contacts that are stale.

Will Komiko create new contacts?

If you’d like it. If you choose so, any contact that is part of an email/meeting exchange will be added and associated to the right account and opportunity.

What information is posted to CRM?

Only activities (emails and meetings) held with your accounts as defined in CRM. Komiko is using the list of accounts in CRM as a “white list”. All internal emails/meetings are skipped. In addition, you can define selected domains and emails that should be excluded “black listed”.

Can Komiko support non-CRM users?

No. Komiko can scan as many mailboxes as you’d like and post their content using the CRM API independent of the number of users that you have in CRM.

Can I update a mailbox of someone that left the company?

Absolutely. Komiko can connect to any mailbox and get the data, so you know the contact people and the discussion that this person had with your accounts.

When will I start seeing value?

Instantly. Since Komiko can sync historic data you get to see much richer and higher quality content in your CRM when the sync process is done.